Terms & conditions

Visit Patagonia is a local tour operator based in El Calafate (Av. del Libertador 1532) and Buenos Aires. We design and operate trips, tours, lodging and events across Argentine and Chilean Patagonia.

These terms govern every interaction with our website, contact form, online bookings and email or WhatsApp communications. By using the site you accept these terms. If you don't agree, please don't use it or place bookings.

A booking is confirmed only when you receive the confirmation email with the voucher. Before that point, availability is indicative and may change.

Prices are published in Argentine pesos (ARS) or US dollars (USD) depending on your selection. They may change without notice due to exchange-rate movements, provider updates or taxes.

It is the traveller's responsibility to bring valid ID (passport) on the day of the service and to arrive at the meeting point with the indicated lead time.

Payments are processed via MercadoPago (card, transfer, cash at payment points) or PayPal (international cards). Card data does not pass through our servers.

Some premium tours or tailor-made packages may require a non-refundable deposit. We always disclose this before charging.

Unless specified otherwise in your booking confirmation, the following terms apply:

• More than 7 days before the service → 100% refund (minus banking fees) or free reschedule.
• Between 7 days and 48 hours before → 50% refund.
• Less than 48 hours before → no refund, evaluated case by case.
• No-show → no refund.

If we cancel the service due to weather, force majeure or operational reasons, we offer rescheduling or full refund. We do not cover associated costs (flights, accommodation, etc.).

Requested changes (date, pax, extras) are accepted subject to availability and may carry price differences.

Visit Patagonia operates its own services and coordinates with licensed local providers (transport, hospitality, guides). We are responsible for the overall organisation of the trip as contracted.

We are not liable for:

• Delays or cancellations due to weather, environmental causes or force majeure.
• Loss or theft of the traveller's personal belongings.
• Traveller decisions to deviate from the programme or disregard guide instructions.
• Undisclosed physical or medical conditions preventing completion of an activity.

We strongly recommend travel insurance with medical and luggage cover, especially for mountain, ice and sailing activities.

Some tours have age limits or health requirements (e.g. glacier mini-trekking). They are listed on each tour page. If in doubt about your condition, contact us before booking.

Brands, logos, photos, texts and site design belong to Visit Patagonia or its licensors. They may not be reproduced for commercial purposes without written consent.

Personal data handling is governed by our Privacy policy, which is an integral part of these terms.

These terms are governed by the laws of the Argentine Republic. Any dispute that cannot be resolved in good faith is subject to the ordinary courts of El Calafate, Santa Cruz province, with express waiver of any other jurisdiction.

Any question or claim: contacto@visitpatagonia.com.ar · +54 9 2966 63 5394 · WhatsApp.